Política de reembolso
Return & Refund Policy
Returns
For eligible EU orders, you may notify us that you wish to withdraw without giving a reason within 14 days, starting from delivery of the last item on the order. You may also request cancellation before the order is fulfilled. After notifying us of withdrawal, please send the goods back without undue delay and within 14 days. If the final day of the request window falls on a weekend or holiday, the window extends to the next business day.
To be eligible for a return, the item must be returned in the same condition in which you received it. Clothing should not be washed, damaged, altered or excessively worn. Where applicable, original tags should remain attached.
As our products are pre-owned/second-hand clothing, normal signs of previous use are not considered defects. Any significant imperfections known to us will be described or shown in the product listing.
Return shipping
The customer is responsible for the direct cost of returning an item when exercising the 14-day right of withdrawal, unless the item is defective, incorrect, or not as described.
We recommend using a tracked shipping service when returning an item.
Refunds
For an eligible EU withdrawal, we will issue your refund without undue delay and within 14 days of receiving your withdrawal request. We may withhold the refund until we receive the goods back or you provide evidence that they have been sent back, whichever is earlier.
Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed with you.
Where required by applicable consumer law, the refund will include the original standard delivery cost. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back.
Defective or incorrect items
If you receive an item that is defective, incorrect, or significantly different from its description, please contact us as soon as possible at milafoldbusiness@gmail.com with your order number and photos of the item.
Your statutory consumer rights are not affected by this policy.
How to request a return
To request a return or cancellation, open your orders at https://account.milafold.com and select the order. You can also email milafoldbusiness@gmail.com with your order number and the item concerned. You do not need to give a reason when exercising an eligible EU withdrawal right. We will provide return instructions when applicable.
Contact
MilaFold
Website: milafold.com
Email: milafoldbusiness@gmail.com
Exceptions to the EU withdrawal right may apply only where permitted by applicable law. Please contact us if you have questions about whether a particular item qualifies.